• Full Time
  • Toronto, ON
  • July 19, 2024

CAAT Pension Plan

We are looking for someone with:
• A university degree and/or college diploma and/or a combination of equivalent training, education, and experience.
• Three (3) to five (5) years of experience in the customer service/pension/insurance/finance industry.
• Understanding of Canadian pension and tax legislation (ITA, PBA).
• Experience working within a contact center environment.
• Conversational proficiency in French
The successful candidate will demonstrate:
• Excellent oral and written communication skills to communicate effectively and clearly through all client service delivery channels.
• Excellent decision-making skills to handle a wide variety of questions from clients and provide accurate information promptly.
• Excellent time management skills: ability to plan and prioritize workload as well as adaptability to a changing multi-tasked environment.
• Strong interpersonal skills and ability to adapt to changing environments.
• Proven ability to grasp and apply complex legislation to client queries for resolution of issues.
Once here you will:
• Act as a front-line service provider, responding to inquiries (via telephone, email, and in writing) that can be diverse and complex.
• Correspond directly with stakeholders (i.e., members, employers, third parties) via letter and email ensuring responses are timely, accurate, and consistent.
• Escalate complex cases to Pension Analysts for handling and informing the manager of call volumes and issues that may arise and maintain established service standards.
• Function as an effective team player who participates in team meetings and events and is responsible for assigned workload
• Perform data entry and assist with the Pension Analyst’s workload during times of high volume and/or reduced staffing (i.e., data changes, enrolments, etc.).
• Participate in related projects as assigned by the Manager.
Step into CAAT – where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real! If you meet most of the criteria above, we would love to connect with you.
Our commitment to you as a CAATster:
We’re about growing together and creating impact in a collaborative and caring environment!
• Comprehensive & Holistic Care: Your dedication deserves appreciation! At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pension plan.
• Growth Opportunities: Embrace a vibrant, ever-evolving environment at CAAT, where growth is not just a goal, but our way of life! We’re expanding and transforming constantly, which means endless opportunities for you to adapt, innovate, and learn. As we grow, so do you. Let’s make a difference together!
• A Culture of Collaboration and Fun: We’re a team that works, grows, and celebrates together. At CAAT, you belong to a collaborative, inclusive and lively environment that sparks creativity and fosters open communication.
• Making a Difference, Together: We’re on a mission to secure a better future for Canadians. Your meaningful contributions go beyond the workplace, touching lives and making a significant societal impact. Work that truly counts!
But don’t just take our word for it! We’ve consistently been recognized as one of Canada’s Most Admired Corporate Cultures, as one of Greater Toronto’s Top Employers, and one of the Best Places to Work.
Learn more about us by visiting www.caatpension.ca/careers

To apply for this job email your details to hamza.ziad@collegeboreal.ca