Residence Services Lead

The Residence Services Lead is responsible for complimenting the role of the Residence Services Supervisor and may be delegated supervisory responsibilities. The RSS will primarily work out of the Front Desk and will carry out tasks to help ensure that all daily front desk procedures are performed.

Essential Functions and Basic DutiesOversee and supervise the operations of the front desk and related staffEstablish a plan or routine for the night desk clerk and/or securityInspect and maintain the physical plant to the appropriate standardsComplete administrative work as assignedPerform room inspections and develop ways to increase standards of serviceHelp in the design of contracts and form lettersHave the ability to step into the role of “Manager on Duty” form time to time.Assist in training and developing of staffHave excellent people skills and the ability to write effective lettersMaintains a team atmosphere within the organizationHelp organizing the office to ensure all files and information are easily foundEnsure that any conflicts are dealt with properly and immediatelyPerform accounting functions as assigned, including daily balancing and month end activitiesHave the ability to create and adapt to new ideas and changesBe flexible to work various hours, including weekend work, to cover the needs of the business including being part of the front desk rotation, if required.Be adaptable to various management situations that may be considered stressful or difficult from time to time.

Health & Safety

Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition and ensure usage is recordedEnsure all trainings required for each task are identified, documented, and readily availableEnsure all WHMIS 2015 regulated supplies and SDS sheets are readily availableEnsure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workersQualifications

Education: Recognized College Diploma or University Degree

Skills

Skills/Abilities:

Must possess superior verbal and written communication skillsMust possess superior attitude towards learningMust be able to handle multiple projects at onceMust be able to provide leadership to staff

Experience Required: Minimum of 1 year industry experience or equivalent management experience.