IT Support Specialist

Are you an IT enthusiast with a passion for problem-solving and providing top-notch customer service? The City of
Elliot Lake is looking for a dedicated IT Support Specialist to join our team. This role is essential in ensuring the
smooth operation of our organization’s technology services, supporting end-users with troubleshooting and resolving
issues, maintaining our networks, and enhancing the overall customer experience. If you have technical expertise,
excellent communication skills, and a strong desire to contribute to the IT support landscape, we want to hear from
you!

Key Responsibilities
 Provide high-level technical support to end users via phone, email, and in-person.
 Diagnose/troubleshoot issues with computers, devices, printers, remote access, data backup, and network
services.
 Support LAN, WAN, and internet systems, including maintaining network hardware and software, analyzing
problems, and ensuring network availability.
 Support MS Office programs, Great Plains, Worktech and web updates/designs.
 Prioritize and track service requests to resolution.
 Design, maintain, and update specialized databases ensuring optimal IT system performance.

Qualifications:
 Minimum two (2) year diploma in a related discipline.
 A+ and Net+ certifications.
 Minimum 1-2 years of experience in a Help Desk environment.
 Expert knowledge of Windows 2010 and SQL Server operating systems.

Why Join Our Team?
 Impactful Work: As an IT Support Specialist, you’ll play a key role in ensuring the smooth operation of critical
technology systems that impact the entire organization. Your work will make a direct difference in supporting
and empowering employees across the city.
 Career Development: We believe in the growth of our employees. You’ll have access to ongoing training,
certification programs, and career advancement opportunities to help you develop your skills and progress in
your IT career.
 Competitive Compensation: We offer a competitive salary and benefits package, along with a pension plan
that makes working with us rewarding both professionally and personally.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request
for accommodation will be accepted as part of the hiring process. If you require accommodation, please contact HR.

CLOSING DATE: Posted until filled
The City of Elliot Lake thanks all applicants. Only those selected for interviews will be contacted.