Transitional Case Manager

General Job Description:
The Transitional Case Manager will support the Mobile Crisis Rapid Response Team which
includes the Integrated Response Worker as well as the Safe Bed Program in partnership with
uniformed OPP officers.

Qualifications:
 Post-secondary education in a social service or health-related field is required; a
Bachelor of Social Work (BSW) is preferred, or an equivalent combination of education
and experience, such as a Social Service Worker (SSW) diploma.
 A regulated professional is preferred.
 Demonstrated experience working with community partners.
 Strong awareness of the local service system and available community resources.
 Able to obtain a level 4 security clearance for OPP

Job Status: Full time permanent.
Salary: College Diploma $47,000 – $56,000; University/BSW $53,000-$67,000;
Master’s/MSW $62,000 – $79,000 in accordance with the Collective Agreement

Benefits: Benefits will include comprehensive Group Health Insurance (health, dental,
vision, paramedical), RRSP contributions and sick and wellness days upon
completion of probation period. Work with like-minded, passionate individuals
and make an impact on mental health service delivery.
Schedule: 7-hour shift, Monday to Friday

Responsibilities:
 The Core Activities of the Transitional Case Manager is outreach and client
identification; assessment and planning; direct service provision/intervention; and
information, liaison, advocacy, consultation, and collaboration.
This position is intended to:
 Increase capacity for Mobile Crisis services that involve police-partnered response
teams, which respond to people in mental health and addictions crisis, to support
persons with mental disorders/mental illness and minimize their interaction with the
criminal justice system.
 Support individuals in crisis with referral to a mental health and addictions worker on
emergency service calls with police.
 Facilitate access to designated safe beds when available and appropriate; and support
individuals in crisis with referrals to appropriate, community-based mental health and
addictions services.

The Transitional Case Manager on this team will:
 Have well developed motivational-interviewing skills to capitalize on client’s motivation.
 Have strong knowledge of and utilize trauma-informed care: understanding the impacts
of physical, psychological, and emotional trauma and educating others to support
effective strategies for supporting those affected by (multiple) trauma(s).
 Employ a psychosocial rehabilitation approach to care with a recovery focus.
 Have the ability to develop strong partnerships and/or service agreements with other
agencies, community services, police, hospitals, or primary care providers to ensure
continuity of service provision, as required (e.g., addictions services, employment
training, developmental services, family support, etc.)
 Work in an outreach capacity, which may include supporting individuals virtually.
 Take an active role in the Regional MCRRT Community of Practice.
 Attend and chair the local situation table
 Work closely with the MCRRT team and other community/justice partners to identify
and engage eligible service recipients. Transition planning should start at the outset of
service provision by identifying the clients immediate and longer-term needs and
engaging with service providers as appropriate.
 Follow a Harm Reduction approach to treatment. Harm Reduction is an evidencedbased, client centered approach that seeks to reduce the health and social harms
associated with addiction and substance use, without requiring people to abstain from
or stop the use of substance.
 Ensure that all Policies and Procedures reflect a Harm Reduction approach to treatment.
 Develop and maintain strong pathways with all relevant community stakeholders
(police, hospital, community addiction and mental health providers, primary care, etc.).
 Be open to working with clients living outside of the city but within the Sub-region. These
clients may be supported via virtual technology and/or telephone where internet
connectivity and/or telephone capabilities permit, and where it is medically safe to do so.
 Be open to working outside established agency hours when needed
 Perform any and all other duties that may be required from time to time as requested by
the Executive Director