· Fully fluent in both French/English at an advanced level
· At least 18 years of age or older
· Strong computer knowledge and skills
· Ability to calmly provide conflict resolution and navigate frustrated customer situations
· Ability to work in a highly structured environment taking high-volume inbound calls
· Ability to work full-time hours, across a variety of shifts, which are influenced by current business needs (including evenings, weekends, and holidays) while maintaining reliable attendance
· Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods.
· Ability to work independently in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
· Ability to provide 2 pieces of identification, one with photo, to complete a security clearance process
· Home Office Requirements:
HGS provides you with a computer, dual monitors, and a headset for this position. We also provide a webcam that is required to be used for training and team meetings.
· You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member/pet)
· Your home office must have a DSL, Fiber, or Cable modem that can be hardwired, via an Ethernet cable, into the computer we send you. (Wifi connections are not compatible with our devices – Dial-up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
· Internet Bandwidth Requirements: Minimum download speed 10 Mbps / Minimum upload speed 5 Mbps
Apply for this position: Directly on the HGS website at www.joinhgs.com
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