Technology Solutions Specialist

Technology Solutions Specialist – Permanent Full-Time
Starting wage: $41.22 – $44.82 per hour based on experience

POSITION SUMMARY
The Technology Solutions Specialist (TSS) ensures optimum functionality in day-to-day technology operations by monitoring the technical infrastructure, defining requirements for ongoing improvements, and implementing solutions that align with industry best practice.  The TSS will be responsible for supporting Network and Data Centre assets and for executing Cyber Security processes within the organization.  The TSS will work closely with the IT Manager, Vendors, Consultants and Regional Partners to establish and/or maintain technical, and security baselines set by Ontario Health or other regional governance structures.  The TSS will provide Tier II support to end users on an as-needed basis in alignment with the Technical Solutions Support Analyst.

QUALIFICATIONS (Education, Certifications, Experience, Licensure)
Required:

University Degree or Community College Diploma in Information Systems  
Valid driver’s license and own reliable transportation 

Preferred:

Experience with MEDITECH  
Training in LEAN principles and CQI  
Experience in a healthcare setting in a related position  
Certifications to support technical competencies  

RESPONSIBILITIES:
Applications, Systems, and Networks

Administer servers  
Monitor Storage Area Networks and Backups  
Install and configure new network equipment, troubleshoot, and resolve system and network problems  
Install and configure operating systems and applications  
Liaise with vendors and third parties for technical support  
Provide telephony support for VOIP network  
Liaise with MHC Environmental Services department for installations, cabling requirements, etc.  
Perform scheduled and unscheduled maintenance to technical infrastructure  
Test and evaluate new technology  
Other duties as assigned  

Planning

Prepare draft technical writing of manuals and policies and procedures  
Assess, document, and keep IT assets up to date  
Provide technical recommendations for procurement to IT Manager and Manitoulin Collaborative partners  
Review and make recommendations to standardize IT policies and procedures across the Manitoulin Collaborative  
Remain current with changes in technology and promote new technology where it is beneficial for MHC and/or its partners  
Stay informed on regional activity/requirements through Committee membership as defined by the IT Manager

Patient Safety

PIt is recognized that the processes employed by this staff position impact upon the safety and efficacy of MHC’s patient care activities.
All incumbents are directed to therefore utilize processes that contribute to the overall safe culture environment of our hospital.
This is a direct responsibility of each and every staff member of this organization.  

OTHER QUALIFICATIONS:
Ability to provide regular attendance 

COMPETENCIES/BEHAVIOURAL:
Teamwork and Collaboration: Ability to engage constructively and promote a positive climate within and across internal and/or external groups/partners.
Service and Quality Orientation: Ability to provide services to customers’ needs in a manner that meets and or exceeds expectations.
Creativity and Innovation: Ability to generate new and valuable ideas to develop new or improved processes or services   

COMPETENCIES/TECHNICAL:
Proficiency in several Operating System Platforms: Windows, Linux, Cisco iOS   
Proficiency with Microsoft SQL Server  
Proficiency with Enterprise level firewalls, Anti-virus, anti-malware software  
Proficiency with SIEM and other logging tools  
Proficiency in WAN, LAN, WLAN, VOIP  
Proficiency in Microsoft 365  
Proficiency in technical writing of manuals and, policies and procedures  
Knowledge of ADT, HL7, DICOM an asset 
Knowledge of Hospital Information Systems or Electronic Medical Records an asset  

WAGES:
Starting wage: $41.22-44.82 per hour based on experience

HOW TO APPLY:

Interested applicants are requested to submit a cover letter and resume to Human Resources at recruitment@mhc.on.ca

Please quote Job Posting Number 2026-NU-01 in the subject line.
Applicants shall be selected based on their skill, ability, experience, and qualifications.
Applicants must submit a current resume and attach copies of current certifications.

Thank you to all who apply. Applicants with the required qualifications may be interviewed.