Customer Service/Receivables Clerk

Customer Service/Receivables Clerk

PURPOSE OF POSITION:
• To Assist the CFO/Treasurer in the fulfillment of his/her statutory duties.
• To Assist the CAO/Clerk in the fulfillment of his/her statutory duties
• To assist in the administration and operation of the Municipal office.
• To administer special projects at the direction of the CAO/Clerk.

SCOPE OF POSITION:
• Works in accordance with the accounting and administrative policies and practices in the
Municipality
• and according to the provisions of the Municipal Act, the Municipal Affairs Act and other Acts of
Legislature.
• Expected to organize work, discuss priorities with the CFO/Treasurer

RESPONSIBILITIES: 
• Assist the CFO/Treasurer in his/her statutory duties.
• Act as Assistant to the CAO/Clerk
• To act as office receptionist, handling and directing incoming public inquiries.

WORKING CONDITIONS:
• Usual public office conditions. Work is subject to hectic peak periods and to deadlines.
• Usual hours of work are 8:30 a.m. to 4:30 p.m. ( 1 hour lunch ) for days worked.

WORKING RELATIONSHIPS:
• With CFO/Treasurer – Receive guidance and instruction in routine tasks.
• With CAO/Clerk- Receive guidance, instruction, and assignment of non-routine tasks.
• With Municipal Staff – Usual co-operation and courtesy.
• With the Public – Provide information; collect taxes, fines and fees; issue various permits and
maintain a tactful relationship.

KNOWLEDGE AND SKILL
• Good filing and clerical skills, organizational skills.
• Responsible working experience in public office
• Good public relation skills and ability to exercise diplomacy.

IMPACT OF ERROR:
• Clerical and accounting errors would require additional time to trace and correct.
• Providing inaccurate information to the public would result in confusion, public annoyance and
potential serious problems.

CONTROL:
• General supervision from CFO/Treasurer.

Customer Service
• Primary – telephone answering
• Primary – Public Contact at front desk

Taxation and Water/Sewer
• Assists with sorting all tax bills in preparation for mailing.
• Receive all tax and water/sewer payments at the front counter and by telephone.
• Explain tax bills to ratepayers and attempt to deal with complaints.
• Prepare necessary tax and water/sewer information as requested by ratepayers.

Accounts Receivable
• Set up AR invoicing in Asyst AR module when receivable is recognized.
• Receive all accounts receivable payments at the front counter and by telephone.
• Records AR payments in Asyst, and process bank deposits for all cash and cheques AR.

Miscellaneous
• Set up job interviews
• Sell dog tags at front desk.
• Sell garbage bag tags at front desk
• Loan out keys to contractors an invoice regularly.
• Prepares any miscellaneous reports required by the clerk.
• Maintain municipal records system.
• make travel arrangements for counsel and some staff, as necessary.
• Understand safe drinking Water Act and its application to municipal buildings.
• Order office supplies.
• Prepare and distribute the annual municipal newsletter.
• Filing office paperwork

Other Duties as Assigned

To apply,  submit a resume and cover letter attached as a single .pdf by email to Denise Deforge, the CAO/Clerk at:  ddeforge@centralmanitoulin.ca