Website Olympus Canada, Inc.

  • Job Description

Richmond Hill, Ontario – The Customer Service Representative – Sales, Level II, in addition to continuing to be responsible for the daily functions of a Customer Service – Sales, Level I, will also be responsible to provide additional handling of complex order management requests. They will continue to maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines.

Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee’s or applicant’s race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled

  • Job Duties

Provides accurate and timely delivery of the following to customers or internal staff. This would include, but not be limited to:
– Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
– Maintain a minimum of 98% “error free” cases
– Order Entry and Order Confirmations
– Pricing Issue follow-ups
– EDI/GHX Order Management
– Credits and Return Requests
– Order inquiry requests
– End of day Sales reporting
– Specialize tasks would include the following based on sales division/ERP System:
* Chemical Invoicing o Integration Order updates
* Pending Approval order follow-up
* ETA updates to customer
* Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer’s inquiry.
* Maintain accurate logging of all customer related information and inquiries in Customer Service related databases.
* Ensure daily KPI’s expectation are met or exceeded.

 

To apply for this job please visit careers.olympusamerica.com.