IT Administrator

The IT Administrator is responsible for providing expert IT system support services across the organization and will play a vital role in maintaining and enhancing the IT infrastructure. This role will be providing hands-on technical support to users across multiple sites, and will include installing, configuring, and troubleshooting systems. The IT Administrator will also collaborate with different departments in evaluating and implementing new solutions or enhancing existing ones.

Qualifications and Skills:
I. Education & Certificates
o Minimum three (3) year diploma in Computer Science, IT and Information Systems or in a related field from an accredited college;
o A satisfactory current Criminal and Judicial Matters Check (CPIC Level 2) will be required upon hire and in accordance with organizational policy;
o Valid “G” Ontario driver’s license and access to reliable transportation (required).

II. Experience
o 3-5 years’ experience in network administration in a service desk environment.
o Educational certification or relevant practical experience in setting up and maintaining end user systems and peripherals.
o Experience in not-for-profit is an asset.

III. Skills
o Ability to work fluently, orally and in writing, in both official languages, French and English (an asset).
o Strong attention to detail and ability to prioritize.
o Knowledge of applicable IT laws and regulations.
o High degree of resourcefulness, flexibility and adaptability.
o Ability to manage time effectively.
o Ability to examine information or a situation, make recommendations and/or solve problems.
o Ability to maintain confidential information with discretion.
o Ability to explain technical concepts and theories to non-technical audiences.