Client Intake Worker

Client Intake Worker
Department:                       Ontario Works

Classification:                      Community Service (CS-2)

Employment Status:         Regular Full-Time
Reporting Relationship

The Client Intake Worker will work under the direction of the MFN Ontario Works Department Manager (DM)

Position Objective

Working as a team player in the delivery of the Ontario Works program, the Client Intake Worker will be responsible for client intake procedures, assist and assess with identifying client long-term goals and based on client needs make necessary referrals. 

Essential Functions

Maintains working knowledge of Ontario Works program and other legislation relating to client services
Work directly with clients to administer intake applications and assist with identifying client needs and making appropriate referrals
Ensure client program needs for MFN members are delivered in a timely and professional manner
Serves as a member to work collaboratively on action plans for client growth, stability and independence
Maintains and monitors accurate database, client records and files to ensure accountability and consistency of program services
Ensure compliance of MFN Personnel, Finance and Administrative policies and procedures
Maintains good working relationships and effective communication, both in written and oral form to clients, co-workers, internal and external organizations
Experience with various computer hardware and software application such as Excel and MS Word
Develop and implement annual work plans
Attends internal monthly staff meetings and prepares monthly staff reports
Participates in staff development opportunities for skills improvement and program benefit as advised by DM
Performs other duties as may be assigned from time to time
Qualifications and Requirements

Preferred

Post Secondary Diploma in relevant field with OSSD and relevant related work experience would be an asset
Experience in Social counseling would be an asset
Have knowledge of the Ontario Works Program and Directives

Minimum

OSSD and relevant related work experience would be an asset

Other

Able to work appropriately and sensitively with confidential information and maintain strict confidentiality at all times
Must be personable, professional and empathic qualities
Must have strong interpersonal and effective communications skills, both written and oral form for clients, co-workers, internal and external organizations
Makes program related informed decisions when required
Knowledge of and is an advocate of MFN’s vision and goals
Fluency in the Ojibwe language is a strong asset
Must have knowledge and/or experience with the Ojibwe culture, history and customs
Ability to adapt and handle stressful environments and situations
Must have valid driver’s license
Must be willing work flexible hours to meet the needs of clients and program deliverables
Current (30 day) CRC mandatory and must be original or certified copy

CRC Rationale

Criminal Reference Check must be thirty (30) days current, certified copy, or original.  The M’Chigeeng First Nation is committed to providing a safe and secure work environment and is in a position of trust and must strive to maintain the provision of a safe and secure environment.  Therefore, candidates must have a record clear of occurrences and convictions relating to alcohol, drug involvement, fraud, theft, assault and related convictions.

Interested applicants must submit a letter of interest, resume, three reference contacts (2 employment and 1-character contacts) by September 13th 2024:

Apply Here

CONFIDENTIAL: Client Intake Worker
c/o Human Resources
M’Chigeeng First Nation Administration, P.O. Box 333
M’Chigeeng, ON P0P 1G0
Or via Email: employment@mchigeeng.ca

We thank all applicants, however only those selected for an interview will be contacted.

Job Category: Ontario Works
Job Location: Administration Office