One-day workshop for individuals working in customer service covering these important topics:

• How to make a great impression
• Active Communication Skills and Tools
• The Customer Service Environment
• Understanding Customers’ perspectives and Meeting Customer Expectations
• What makes a great customer experience
• Dealing with difficult people and situations
• Benefits of great customer service: a win-win-win for business, customers and employees

Training Date: November 15, 2019
Tuition: 149.99 + HST
Time: 10:00AM- 3:00PM
Location: 7 Water St. Little Current, ON