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One-day workshop for individuals working in customer service covering these important topics:
– How to make a great impression
– Active Communication Skills and Tools
– The Customer Service Environment
– Understanding Customers’ perspectives and Meeting Customer Expectations
– What makes a great customer experience
– Dealing with difficult people and situations
– Benefits of great customer service: a win-win-win for business, customers and employees

Space is limited! Call (705) 368-3194 to reserve your spot.