This program focuses on the “soft skills” employers are looking for. Followed by paid 40-hour placement for those who qualify. Topics include: • Dealing with stress • Communication • Workplace behaviour • Self-assessments • Safety training • Professionalism • Dress code • Work ethic • Time management • Personal conduct at work • Your image […]

One-day workshop for individuals working in customer service covering these important topics: How to make a great impression Active Communication Skills and Tools The Customer Service Environment Understanding Customers’ perspectives and Meeting Customer Expectations What makes a great customer experience Dealing with difficult people and situations Benefits of great customer service: a win-win-win for business, […]